Terms of Service

Last updated: August 19, 2024

Welcome to SmartiePal! These Terms of Service ("Terms") govern your use of our SaaS platform and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Account Creation and Usage

  1. 1.1. To access our services, you must create a personal account. You agree to provide accurate and complete information during the registration process.
  2. 1.2. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account.
  3. 1.3. You must not share your account credentials with any third party. You are solely responsible for any unauthorized use of your account.

2. Service Description

  1. 2.1. SmartiePal is an AI-powered chat solution designed to enhance customer support and engagement for businesses of all sizes. By integrating seamlessly into your website, SmartiePal provides 24/7 assistance to your visitors, helping them find information quickly and efficiently. The service is capable of learning from your website's content, such as price lists, terms of service, manuals, and other provided documents, enabling it to deliver accurate and context-aware support.
  2. 2.2. SmartiePal offers various features, including smart search capabilities, automated responses to common queries, and customizable interactions to align with your brand’s tone and style. The service is designed to reduce the costs associated with traditional customer support, while improving customer satisfaction and engagement.
  3. 2.3. SmartiePal is provided as a Software as a Service (SaaS) model, requiring only minimal integration efforts on your part, typically involving the insertion of a single line of code into your website's HTML. The service is available 24/7, ensuring continuous support to your website visitors.

3. Payment and Plans

  1. 3.1. Users may purchase subscription plan packages through our platform using the available payment methods.
  2. 3.2. All purchases are final and non-refundable.
  3. 3.3. The cost of each plan package and the associated services will be clearly displayed on our platform.

4. User Content

  1. 4.1. By uploading files to our platform, you grant us the right to use the content and store the resulting files on our servers.
  2. 4.2. You retain ownership of all intellectual property rights to your uploaded content.
  3. 4.3. You are solely responsible for the content you upload, and you agree not to upload any content that violates any third-party rights or applicable laws.

5. Privacy

  1. 5.1. We collect and process personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your personal information as described in our Privacy Policy.

6. Termination

  1. 6.1. We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our discretion.
  2. 6.2. Upon termination, you will lose access to your account and any stored content. We may delete your account and content from our servers without liability.

7. Limitation of Liability

  1. 7.1. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or use, arising out of or in connection with your use of our services.

8. Governing Law

  1. 8.1. These Terms shall be governed by and construed in accordance with the laws of Slovak Republic, without regard to its conflict of law principles.

9. Changes to Terms

  1. 9.1. We reserve the right to modify or update these Terms at any time. We will notify you of any changes by posting the revised Terms on our platform. Your continued use of our services after the posting of the revised Terms constitutes your acceptance of the changes.

10. Contact Us

If you have any questions or concerns about these Terms, please contact us at info@softvr.sk.

By using our services, you agree to abide by these Terms of Service. Thank you for choosing SmartiePal.